Technical Service Manager
On-siteLancaster, New York, United States
Job Summary
Conduct onsite crane service tasks, perform hands-on training for technicians, and manage on-call rotations for emergency situations. Coordinate job assignments based on technician skills, prepare quotations, and secure purchase orders while ensuring work stays within estimated parameters. Foster team development through 1:1 meetings and disciplinary support, maintain customer relationships for sales growth, and lead Mod and upgrade projects from scope definition to work order preparation. Ensure full compliance with Occupational Health and Safety Act regulations, report incidents immediately, and adhere to all office safety protocols. Requires valid driver's license, willingness to travel for service visits, and availability for emergency calls outside regular hours. Join a diverse team dedicated to enriching partner lives through high-quality crane maintenance and repair services.
Required Qualifications
- Minimum 3 Years' experience in a similar role
- Previous O/H Crane experience
- Technical Expertise
- Excellent problem-solving abilities and technical proficiency in crane systems and equipment
- The ability to work under pressure and handle stress
- Intermediate computer skills; MS Office
- Strong leadership skills with the ability to effectively manage and motivate a team
- Proficient communication and interpersonal skills, with the ability to interact confidently with customers and internal stakeholders
- Willingness to travel to customer sites for service visits and inspections, as needed
- Availability to respond to emergency service calls outside of regular business hours
- Valid driver's license and clean driving record
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