Technical Service Manager – Packaging Inks (Flexo/Gravure)
$75,000–$105,000 year
On-siteKansas City, Kansas, United States
Job Summary
Lead technical support for wide web flexo and gravure customers, overseeing on-site troubleshooting, ink optimization, and product performance evaluations. Coordinate press trials, product introductions, and technical audits at customer facilities while collaborating with R&D, sales, and manufacturing teams to deliver tailored solutions. Develop technical service strategies that drive customer retention and innovation, acting as the primary technical point of contact for key stakeholders. Provide guidance to field personnel and maintain detailed documentation to ensure compliance with safety and environmental standards. This role requires frequent travel up to 70% to manufacturing plants and regional meetings.
Required Qualifications
- Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred
- 5+ years in a technical role supporting wide web flexographic and/or gravure printing
- Proven experience with water based and solvent based inks and coatings used in flexible packaging
- Demonstrated ability to lead customer facing technical engagements and manage technical projects independently
- Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments
- Skilled in color matching, print troubleshooting, and print defect analysis
- Effective communicator with excellent customer service and cross functional collaboration skills
- Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings
Desired Qualifications
- Experience with color management systems (e.g., X-Rite)
- Understanding of lamination, coating, and post print converting processes
- Familiarity with VOC compliance, safety protocols, and system regulations
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