Technical Service Manager
On-site · Burnaby, British Columbia, Canada
Job Summary
Responsible for delivering technical support and resolving issues for customers, focusing on product reliability and conducting technical training sessions. The role demands strong customer service and interpersonal skills, proficiency in Microsoft Office365, and the ability to manage multiple projects effectively. Requires 5 years of technical support experience and HVAC certification. Responsibilities include gathering customer feedback, field service documentation, warranty oversight, and managing training for distributors.
Required Qualifications
- Minimum 5 years technical support experience required
- HVAC training/certification required
Desired Qualifications
- Minimum 1-year technical training experience preferred
Additional Requirements
- Qualified Applicants must be legally authorized for employment in Canada
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada
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