Technical Service Manager
On-siteDuncan, South Carolina, United States
Job Summary
Develop and implement service strategies to optimize customer satisfaction and ensure high-quality service delivery. Lead and mentor installation and service teams, ensuring they possess necessary skills and resources. Communicate with clients to understand requirements and provide service requests timely, while coordinating domestic and international shipping for products and part orders. Create spare part quotes, schedule preventive maintenance and reactive services, and manage the field technician schedule. Collaborate with cross-functional teams including sales, engineering, and customer support to streamline processes, conduct regular training on new technologies, and resolve customer issues. Requires a Bachelor's degree in engineering or business administration, proven experience in installation management, and willingness to travel for site visits.
Required Qualifications
- Bachelor's degree in engineering, Business Administration, or a related field
- Proven experience in installation management, preferably in the security or technology sector
- Strong leadership skills and the ability to motivate and guide a team
- Excellent customer service and communication skills
- Ability to manage multiple projects simultaneously and meet deadlines
- Sound knowledge of entrance control systems and related technologies
- Strong problem-solving skills and attention to detail
- Willingness to travel as needed for site visits and client meetings
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