Technical Sales Support Specialist
$49,920–$54,080 year
On-sitePlainville, Connecticut, United States
Job Summary
Respond to customer inquiries via phone and email, prepare accurate technical quotations, and process orders while providing product availability, pricing, and delivery information. Manage high volumes of quote requests, maintain CRM records, and coordinate order processing, invoicing, and shipping activities. Interpret bills of materials, perform basic mathematical calculations, and prepare professional quotes, contracts, and RFP/RFI responses. Collaborate with internal departments to deliver exceptional customer service while managing multiple priorities in a fast-paced environment. This role supports customers across the U.S., Canada, Mexico, and the Caribbean for a specialty manufacturer known for roofing attachment solutions.
Required Qualifications
- 1-2 years of customer service, sales support, administrative, technical quoting, or order processing experience
- strong data entry accuracy
- attention to detail
- Proficiency with Microsoft Office (Excel, Word, Outlook, Teams)
- CRM or database systems
- general PC applications
- Strong analytical skills
- critical thinking
- communication skills
- problem-solving skills
- ability to perform calculations involving fractions, decimals, weights, and measurements
- Self-motivated
- organized professional
- capable of multitasking
- working with urgency
- providing consultative customer support
Desired Qualifications
- Experience in the construction, roofing, manufacturing, or technical products industry
- Associate's or Bachelor's degree
- equivalent combination of education and experience
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