Technical Sales Specialist – MedTech Surgery
$91,000–$147,200 year
RemoteUnited States
Job Summary
Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise regarding connected devices and software. Collaborate with Regional Sales Managers and Account Managers to support their sales motion by partnering on presentations and Q&A sessions with customer stakeholders. Seek, analyze, and act on customer feedback by liaising with service, engineering, and research teams to answer and review IT/IS questionnaires. Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance. Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business. Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions. This role focuses on North America sales but will also support APAC as needed and will coordinate closely with the EMEA team to ensure processes followed are globally consistent.
Required Qualifications
- Bachelor's degree in engineering or a related domain
- Advanced degree preferred
- Minimum of 2+ years experience in Medtech, healthcare sales, SaaS, or technical roles
- Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices
- Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context
- Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format
- Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment
- Flexibility for extensive travel (up to 30%) to meet with clients and attend events
- Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress
Desired Qualifications
- Experience with connected medical devices and their use in OR's
- Experience selling connected devices into hospitals
- Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows
- Knowledge of software architectures to protect PHI, data encryption, and data de-identification
- Knowledge of hospital network connectivity and cybersecurity protection protocols
- Experience with navigating hospital data security questionnaires and managing relevant stakeholders
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