Technical Sales Development Representative
On-siteBoise, Idaho, United States
Job Summary
Coordinate end-to-end technical product sample deployments, from configuration through international shipment tracking to final customer validation. Track technical product processes across multiple accounts and serve as a point of contact for inquiries, resolving standard questions and raising complex engineering issues. Maintain qualification statuses and project data within internal systems and customer-facing portals while orchestrating product change notices and lifecycle events. Oversee regional loaner pools, manage inventory levels, and handle custom hardware labeling requests to ensure strict compliance. Support Field Application Engineers during active design cycles by arranging technical materials and preparing status updates for quarterly reviews. Continuously identify opportunities to automate manual workflows and improve process efficiency with internal digital tools.
Required Qualifications
- Bachelor's degree or equivalent experience in an engineering or science field (e.g., Computer Engineering, Electrical Engineering, or Computer Science)
- 3 or more years of professional experience in the semiconductor industry or a related field
- Roles include field application engineer, systems engineer, or hardware test engineer
- General knowledge of hardware engineering workflows to effectively support Field Application Engineers and recognize operational obstacles
- High technical literacy or equivalent experience with the capacity to continuously adapt to frequently changing technology, product roadmaps and lifecycle dates
- Basic understanding of memory or storage technologies and the related platform technologies (e.g. CPU, GPU, NPU, PMIC...)
- Exceptional verbal and written communication skills to coordinate between customers and internal teams such as Quality, Engineering, and Supply Chain
- Strong analytical approach and ability to proactively identify process bottlenecks for automation or workflow improvement
Desired Qualifications
- Demonstrated skill in advancing technical partner enablement by overseeing worldwide training programs, certification efforts, and engineering support platforms
- Previous experience in an engineering role involving hardware system fixing and board-level building principles
- Proven experience navigating the unique semiconductor supply requirements and technical qualification nuances across diverse business segments such as Data Center, AI, Mobile or Automotive
- Experience identifying process bottlenecks and implementing Artificial Intelligence (AI) to improve team productivity
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