Technical Research Analyst
$79,000–$95,000 year
On-siteOakville, Ontario, Canada
Job Summary
Research third-party software and tools to provide concise summaries for stakeholders, coordinating intake for emerging technology requests by clarifying submissions and preparing documentation. Partner with cross-functional teams to gather requirements, track requests, route questions, and escalate risks or blockers while maintaining vendor communications to ensure features align with expectations. Support recurring review meetings by reporting on research, capturing feedback, documenting decisions, and maintaining action items with owners and due dates. Maintain an inventory of commonly used tools to support standardization efforts and identify potential overlaps. Identify red flags such as unmaintained codebases, low community health, or overly broad permission scopes. This full-time, in-office role at Rockstar's Oakville studio requires strong research and organizational skills, foundational familiarity with big data and LLM terminology, and outstanding communication abilities to inform both technical and non-technical audiences.
Required Qualifications
- Strong research skills to understand both business needs and third-party product offerings
- Organizational skills to manage, prioritize and document concurrent requests from multiple teams
- Experience performing tool intake research and routing/escalating potential risks to IT & Security
- Comfort building status reports and summaries for a variety of stakeholders
- Foundational familiarity with current concepts around big data, analytics, and LLM terminology
- Outstanding written and verbal communication skills, with the ability to inform both technical and nontechnical stakeholders
- Collaborative, service-minded approach; comfortable working across teams and asking clarifying questions
- Full-time, in-office position based out of Rockstar's unique game development studio in Oakville, ON
Desired Qualifications
- Experience with ticketing/work management tools (e.g., ServiceNow or similar)
- Familiarity with IT concepts such as user access, identity management, and basic networking
- Exposure to a range of SaaS/software tools, interest in tooling used in media and/or gaming environments
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