Technical Relationship Manager
RemoteLisbon, Lisbon, Portugal or Portugal
Job Summary
Configure and optimize the Signal platform for enterprise clients, setting up dashboards, saved searches, newsletters, reports, and API enablement to fit specific use cases. Act as the named technical point of contact by resolving platform issues, bugs, and performance concerns, while managing user access, SSO, and 2FA configurations. Build decision-ready analytical views and deliver training to foster end-user self-sufficiency, driving adoption and retention across all client solutions. Partner with Enterprise Account Managers during QBRs, renewals, and growth conversations, and provide structured feedback to Product and Engineering on recurring challenges. Maintain current technical documentation and configuration notes to ensure seamless handover and client knowledge continuity.
Required Qualifications
- Platform configuration: you enjoy hands-on set-up and optimisation of software
- AI literacy: you have a working understanding of AI and NLP concepts (entity resolution, classification, relevance scoring, generative features)
- Data visualisation: you can build clear, decision-ready dashboards and structure metrics
- Troubleshooting: you are technically curious and methodical at diagnosing platform and data issues
- Communication: you have excellent communication skills
- Self-starter mindset: you proactively identify issues and opportunities and tackle them without being told to do so
- Ownership: you're motivated by client outcomes and take ownership of the value and retention of the accounts you support
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