Technical Relationship Manager
$95,000–$105,000 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Lead the Technical Business Relationship Management and Department Solutions Team, managing service models for up to 9 departments and establishing intake procedures and reporting cadence. Serve as a senior relationship lead, conducting recurring meetings with department executives to evaluate operational needs, technology concerns, and upcoming priorities. Evaluate department requests against existing OIT services, approved platforms, and internal capabilities before recommending new purchases or custom development. Coordinate with technical teams, cybersecurity, and enterprise architecture to validate solution feasibility and ensure alignment with organizational standards. Develop practical solution options ranging from immediate service enablement to formal project intake, while tracking engagement metrics and service effectiveness to drive continuous improvement.
Required Qualifications
- Strong knowledge of IT service delivery, business relationship management, service catalogs, and enterprise technology support.
- Ability to serve as a trusted advisor to department leaders.
- Ability to understand business operations and translate department needs into actionable technology recommendations.
- Working knowledge of low-code, no-code, CRM, workflow automation, reporting, dashboarding, and AI-assisted application platforms.
- Ability to compare available technology options and recommend the most appropriate service path based on business need, risk, cost, supportability, and governance requirements.
- Strong knowledge of service management practices, request intake, solution evaluation, and technology governance.
- Ability to identify duplicative tools, service gaps, technical debt, and opportunities for shared solutions.
- Understanding of platform governance, service ownership, data sensitivity, user access, and long-term support models.
- Ability to coordinate across technical and non-technical teams.
- Strong facilitation, presentation, documentation, and executive communication skills.
- Ability to manage multiple department relationships and competing priorities.
- Strong judgment in determining when requests require escalation to formal project, procurement, security, data, or architecture review.
- Commitment to high-quality customer service and accountable follow-through.
Desired Qualifications
- Experience in IT business relationship management, technology consulting, public-sector technology, service delivery, business analysis, or portfolio coordination.
- Experience working with or advising on platforms such as Quickbase, Microsoft Power Platform, Salesforce, Dynamics 365, Creatio, Airtable Enterprise, SmartSuite, Appian, Mendix, OutSystems, Retool, ServiceNow, AI-assisted application builders, AI-assisted CRM tools, or comparable business application platforms.
- Experience supporting multiple business units or departments.
- Experience evaluating technology requests and determining whether needs can be met through existing services, configurable platforms, workflow automation, dashboards, CRM tools, or formal project intake.
- Experience supporting technology governance, service catalog management, business process improvement, or department-facing technology advisory services.
- Experience working with government agencies, public-sector services, or large enterprise environments.
- Experience preparing executive reports, business cases, solution recommendations, or technical presentations.
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