Technical Project Manager
$118,000–$148,000 year
HybridSan Jose, California, United States
Job Summary
Manage procurement request intake through Coupa, Jira, and related systems, ensuring accurate entry, tracking, and fulfillment of data center-related services including colocation, IP transit, and interconnects. Support end-to-end processing for purchase orders, service requests, invoices, and renewals while monitoring progress against SLA expectations and driving timely resolution of blockers. Assist with contract routing, invoice reconciliation, billing inquiries, and Finance coordination, maintaining trackers, reports, and process documentation to improve operational efficiency and service-level performance.
Required Qualifications
- 3+ years of experience in procurement operations, order management, or a similar operational role
- experience using Coupa
- experience using workflow or collaboration tools such as Jira, Confluence, Asana, Ironclad, and Google Workspace
- Experience supporting procurement workflows, preferably for data center-related services such as colocation, space and power, IP transit, interconnects, cross-connects, or similar infrastructure services
- Familiarity with contract and billing terms, including MRC and NRC
- the ability to support billing validation and related operational processes
- Strong attention to detail
- the ability to manage high request volumes accurately
- work within structured workflows and SLA-driven environments
- maintain timely processing
- Strong analytical, communication, and organizational skills
- the ability to manage spreadsheets
- reconcile data variances
- maintain accurate reporting
- exercise sound judgment
- collaborate effectively across internal teams
- Hybrid (San Jose, 3 days a week)
Desired Qualifications
- Demonstrated curiosity and active exploration of AI tools
- a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Bachelor's degree in Business, Supply Chain, Finance, or a related field
- equivalent practical experience
- Strong critical thinking skills
- the ability to make sound judgments
- work through ambiguity
- take appropriate initiative
- own outcomes
- Demonstrated ability to manage and organize high volumes of project-related communications and documentation
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