Technical Program Manager - Service Delivery (Remote: USA)
Remote · Denver, Colorado, United States or US
Job Summary
Responsible for customer service delivery as the primary point of contact for deployments. Collaborate with internal teams and vendors to deliver services on schedule and within budget. Lead end-to-end project management including planning, execution, and close-out phases while managing customer changes and assessing impacts. Proactively identify project risks, monitor performance, and report updates. Build strong customer relationships and ensure delivery meets contractual obligations with a focus on satisfaction and potential future engagements.
Required Qualifications
- Bachelor’s degree in business, Engineering, or a related field, or equivalent experience
- 5+ years of experience in technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors
- Demonstrated experience managing cross-functional teams and 3rd party vendors
- Strong understanding of data center services, infrastructure, and delivery processes
- Exceptional customer communication and interpersonal skills
- Ability to manage multiple projects simultaneously and thrive in a fast-paced environment
- Problem-solving mindset with a strong focus on delivering results
Desired Qualifications
- Experience in project management tools (e.g., MS Project or similar)
- PMP or other project management certifications
Additional Requirements
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.
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