TECHNICAL PROGRAM MANAGER
$155,563–$179,712 year
On-site · Daly City, California, United States
Job Summary
Technical Program Manager leads the enterprise IT PMO for NEMS, overseeing portfolio governance, project intake and prioritization, and executive reporting. Supervises PMO staff and governs a portfolio spanning infrastructure, EHR (Epic), and AI/innovation initiatives. Delivers dashboards and reports to leadership, ensures programs stay on scope, schedule, and budget, and coordinates cross-functional stakeholders including CIO, IT leaders, clinical operations, and vendors. Requires experience with Jira/MS Project, governance frameworks, risk management, change control, vendor management, Agile/Sprint processes, and strong communication skills across technical and executive audiences.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, Public Health, or a related field; Master's degree strongly preferred
- 7+ years of IT project and program management experience, preferably in a healthcare or FQHC setting
- Proven experience establishing or leading an IT PMO, including governance frameworks, portfolio management, and executive reporting
- Demonstrated experience directly supervising and managing a team of project managers and coordinators, including performance management and staff development
- Experience governing infrastructure programs including cloud migrations (Azure preferred), data center builds, network deployments and EHR programs; Epic project management experience strongly preferred
- Experience managing AI adoption, innovation, or emerging technology programs
- Experience with vendor program management including SOW governance, SLA accountability, and vendor escalation management
- Expert proficiency with project management tools including Jira, MS Project, Excel, and PowerPoint
- Excellent written and verbal communication skills for both technical and non-technical audiences, including C-suite stakeholders
- Ability to manage and prioritize across a complex, multi-program portfolio with competing demands and appropriate sense of urgency
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