Technical Program Manager, Incident Response

Senior Incident Response program manager responsible for end-to-end coordination of security and reliability incidents across engineering, security, legal, and customer-facing teams; design and implement scalable incident management processes, runbooks, and escalation frameworks; lead post-incident reviews and remediation programs; build incident readiness through exercises and on-call improvements; serve as the communications hub during active incidents with executives and external stakeholders; requires 5+ years in incident management or coordination-heavy roles, with strong cross-functional leadership and technical depth in distributed systems and cloud infrastructure.