Technical Program Manager, Incident Response

Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — across engineering, security, legal, and customer-facing teams. Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth. Lead post-incident reviews and drive remediation programs to completion. Build and maintain incident readiness, including tabletop exercises and on-call coordination improvements. Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success. Requires 5+ years of experience in incident management or related coordination-heavy roles within software or security, with the ability to lead cross-functional teams under high pressure.