Technical Program Manager- Implementation Lead
$98,000–$123,000 year
RemoteToronto, Ontario, Canada
Job Summary
Lead end-to-end planning and execution of complex, multi-team technical programs across platform, cloud operations, product engineering, data, and security to support reliability, security, and gross margin improvement. Partner with engineering, product, design, QA, and infrastructure teams to define scope, success metrics, and delivery milestones for initiatives such as GenAI lifts, cloud reliability improvements, and new platform capabilities. Develop integrated program plans including timelines, dependency maps, risk registers, and release plans to ensure programs land on time, within scope, and with clearly defined business outcomes. Manage cross-functional dependencies, proactively identify and remove blockers, and escalate risks with data-driven options so teams can move quickly while maintaining quality, compliance, and customer trust. Facilitate agile ceremonies, technical deep dives, architecture discussions, and regular program syncs that align teams around priorities, trade-offs, and delivery commitments across loosely coupled domains. Implement and evolve program governance, reporting cadences, and operational best practices that improve transparency, decision-making, and execution efficiency across PDO and partner organizations. Define and own program-level KPIs such as reliability, incident metrics, development velocity, technical debt reduction, cloud and data platform adoption, and infrastructure stability, track variances, and drive course-corrections based on data and continuous feedback. Ensure technical readiness for production releases including security posture, scalability, performance, disaster recovery dependencies, and operational health aligned with Guidewire's security and compliance standards. Collaborate with leadership to drive change management, refine processes, and align programs with Guidewire's broader vision to embed AI and GenAI across products and operations. Manage relationships with clients including contract and SLA considerations to ensure external dependencies support program outcomes and service reliability.
Required Qualifications
- 5-7+ years of total professional experience
- 2+ years in technical program management driving complex, multi-team software initiatives
- preference in cloud, infrastructure, or platform environments
- Strong understanding of the software development lifecycle
- ability to work effectively with engineering, product, operations, and security teams
- Solid grasp of modern software architecture
- knowledge of cloud systems (e.g., distributed, multi-tenant SaaS)
- knowledge of platform engineering concepts such as reliability, observability, and scalability
- Proven track record of designing and running metrics-driven programs
- ability to define KPIs
- ability to build dashboards or reporting mechanisms
- ability to use data to guide decisions, communicate impact, and improve program performance
- Hands-on experience with engineering planning and tracking tools (e.g., JIRA, Aha!, Confluence, Google Sheets)
- ability to manage backlogs, dependencies, and status reporting at scale
- Exceptional stakeholder management and communication skills
- ability to simplify complex technical topics for executives and non-technical partners
- ability to drive alignment among diverse viewpoints
- Proficiency with change management principles and techniques
- ability to guide teams through new processes, tools, and ways of working
- ability to minimize disruption and resistance
- Demonstrated ability to embrace AI
- ability to apply AI to your current role
- ability to use data-driven insights to drive innovation, productivity, and continuous improvement
- Must be able to lift 50 lbs
Desired Qualifications
- Experience leading programs related to cloud operations
- Experience leading programs related to platform reliability
- Experience leading programs related to AI/ML or GenAI features
- Experience leading programs related to large-scale data platforms
- Background in or exposure to P&C insurance
- exposure to other highly regulated industries
- experience in cloud or SaaS environments
- Experience with vendor management
- understanding of SLAs
- knowledge of contract implications
- ability to understand how external partners fit into critical program paths
- Prior experience in organizations undergoing significant cloud, AI, or data platform transformation
- experience where operational excellence and innovation must be balanced
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.