Technical Program Manager
$102,800–$137,200 year
On-siteToronto, Ontario, Canada
Job Summary
Drive end-to-end delivery of medium to large cross-functional programs across Product, Engineering, Design, Operations, and Business teams, owning scope, timelines, risks, and outcomes. Engage engineering partners in technical discussions, architecture conversations, and release planning to support successful program delivery. Lead planning for assigned programs by defining timelines, milestones, and dependencies while coordinating teams to maintain execution momentum. Align technical execution with business goals by defining and tracking product requirements, prioritizing based on impact, and maintaining documentation and roadmaps. Identify and implement process improvements to drive best practice adoption and introduce scalable operational efficiencies. Own program reporting including status dashboards, risk registers, and mitigation plans to ensure proactive stakeholder visibility. Apply strategic thinking to anticipate risks and blockers, proactively driving course corrections and communicating with clarity across audiences. Champion user value in prioritization and anchor programs to measurable customer and business outcomes using data and feedback loops.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience
- 5+ years leading cross-functional technical programs in product and technology organizations
- Proven track record delivering programs end-to-end - concept through launch - with strong program planning, risk management, dependency management, and release coordination skills
- Solid understanding of system design and technical trade-offs; ability to engage credibly with engineering partners and bridge technical and business perspectives
- Deep expertise in Agile methodologies, program governance, risk management, and operational excellence
- Practitioner-level experience with AI and GenAI tools (ChatGPT Enterprise, Gemini, Glean, NotebookLM, Claude) and workflow automation platforms to drive productivity at scale
- Advanced proficiency with Jira, Airtable, Confluence, and Google Workspace; proven ability to build dashboards, reports, and decision-enabling workflows
- Strong analytical mindset; leverages data and metrics to drive decisions, validate outcomes, and identify improvement opportunities
- Sound judgment in escalating issues and adapting to shifting priorities; proven stakeholder management and influence skills across multiple organizational levels
- Demonstrated ability to thrive in fast-paced, ambiguous environments where adaptability, ownership, and strategic thinking drive success
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