Technical Product Support Specialist III
On-site · Bengaluru, Karnataka, India
Job Summary
Join Sabre as a Technical Product Support Specialist, playing a vital role in supporting airline customers and their corporate data needs. Responsibilities include providing end-to-end product support, managing customer inquiries, investigating and resolving data issues, ensuring data quality and compliance, and maintaining documentation of monitoring activities. Candidates should have a background in supporting data-driven platforms, exceptional analytical skills, and the ability to collaborate with cross-functional teams to ensure customer satisfaction.
Required Qualifications
- Bachelor’s degree in a related field or High School diploma with relevant technical or travel industry experience.
- Experience supporting data-driven platforms or products, with a strong focus on data accuracy, integrity, and governance.
- Proven ability to analyze data issues, investigate discrepancies, and perform root-cause analysis through to resolution.
- Strong attention to detail with excellent organizational, time-management, and prioritization skills.
- Ability to manage multiple requests simultaneously, work under pressure, and support time-sensitive airline or customer data needs.
- Demonstrated ability to collaborate effectively with cross-functional teams, including technical, product, and business stakeholders.
- Strong customer service mindset with clear, professional written and verbal communication skills.
- Proficiency in English (written and spoken).
Desired Qualifications
- Familiarity with PRISM technology, airline data acquisition processes, or similar data platforms.
- Experience supporting airline corporate data, including understanding data flows, validation, and downstream data delivery.
- Knowledge of data governance and compliance concepts, including DRAs and controlled data access.
- Experience working with APIs, data feeds, reporting tools, or operational support systems.
- Travel industry background, particularly within airline, agency, or corporate travel environments.
- Experience with travel distribution or reservation systems such as Sabre, Galileo, or Amadeus.
- Experience handling customer escalations or incidents related to data quality, availability, or delivery.
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