Technical Product Support Specialist II
$37,440–$58,240 year
Remote · Broomfield, Colorado, United States
Broomfield, Colorado, United StatesRemoteFull Time$37,440–$58,240 yearMid LevelBachelors DegreeHEALTHCARELarge
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Large
Industry
HEALTHCARE
Job Summary
Manage advanced troubleshooting for ZOLL enterprise products, escalate only when needed, contribute to knowledge base and preventative support initiatives, cross-train on components (SQL Server, VMware), coordinate incident management and cross-team handoffs, maintain high-quality case notes in Salesforce, and ensure timely, proactive customer support with a focus on reliability and cross-functional collaboration.
Required Qualifications
- High school diploma required; a bachelor’s degree or equivalent professional experience preferred
- 2–4 years in technical product or customer support
- Strong working knowledge of enterprise software components—including SQL Server, networking, VMware, and operating systems
- Ability to identify root causes of complex issues and document solutions clearly in internal systems
- Experience with Salesforce, Jira Service Desk, Confluence, KB creation and linking
- Excellent communication and documentation skills; customer-centric mindset
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.