Technical Product Support Specialist
HybridMadison, Wisconsin, United States
Job Summary
Deliver excellent customer service and technical support for HVAC clients and homeowners by listening to their concerns, troubleshooting post-sale issues, and providing installation guidance. Answer product specifications regarding thermostats, ventilation, and humidifiers while resolving problems by clarifying concerns, determining causes, and explaining solutions. Multitask within email queues and on calls to document transactions in the CRM system. Work Monday through Friday from 8:30am to 5:15pm with an option for one day of remote work after meeting performance goals. Join a team focused on indoor air quality solutions with opportunities for career growth into sales, product management, and engineering roles.
Required Qualifications
- Comfortable working onsite 4-5 days per week
- Naturally curious; you want to solve a problem and learn more
- Deep understanding of good customer service
- Ability to learn technical aspects about a product
- Good typing and computer skills
- Written and verbal troubleshooting skills
Desired Qualifications
- Associate's or Bachelor's degree in any concentration
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