Technical Product Owner
$74,817–$118,211 year
On-siteMarkham, Ontario, Canada
Job Summary
Manage production support and incident triage for the Loan/Lease Origination System and Loan Management System, including reproducing issues, identifying root causes, and coordinating with vendors to validate fixes. Own system configuration and administration across contract templates, document tagging, and workflow updates, determining internal resolutions versus vendor escalations. Drive end-to-end workflow ownership from origination flows to downstream processing, troubleshooting UI behavior, backend configurations, and integration points while validating post-change stability. Act as the primary technical interface with vendors to create high-quality tickets, track work to completion, and ensure proper triage and acceptance criteria before handoff. Participate in release validation and QA support to identify regression impacts and confirm readiness for production.
Required Qualifications
- 4–7+ years in: Technical Product Owner / Sr. BSA / Technical Administrator role
- Experience working with: Vendor-driven platforms (outsourced development models) and Complex enterprise workflows (financial / contract systems preferred)
- Strong understanding of: APIs & system integrations, Workflow-based platforms, Configuration vs custom development trade-offs
- Experience with: Backlog management tools and Data flows and process mapping
- Strong prioritization and decision-making ability
- Ability to translate complex technical concepts to business stakeholders
- Experience managing competing stakeholder demands across business units
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