Technical Partner Support Specialist
Hybrid · West Des Moines, Iowa, United States
Job Summary
Technical Partner Support Specialist providing frontline technical and customer support to partners, funeral home users, and agents via phone, chat, and email. Responsibilities include guiding users through workflows and portals/eApplications, diagnosing issues (logins, usability, errors, integrations), documenting steps and error codes, reproducing issues, escalating to IT/Product, serving as liaison for status updates, identifying recurring friction points, and contributing to FAQs, training materials, and knowledge base. The role supports rollout and adoption of new tools and features, with emphasis on cross-functional product feedback and ongoing customer enablement.
Required Qualifications
- Bachelor’s degree preferred in Business, Communications, or related field
- 3+ years of experience in customer service, customer success, account management, or technical support
- Experience supporting eApplication, CRM, and SaaS platforms preferred
- Experience working with agents, partners, or external clients strongly preferred
Additional Requirements
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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