Technical Ops Manager
$80,000–$90,000 year
On-site · Winona, Minnesota, United States
Job Summary
Technical Operations Manager responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians focused on delivering excellent customer experience through installation and service of broadband products. Drives budget planning and management, safety procedures, network upgrades, and regulatory reporting, while acting as a customer advocate and ensuring effective communication across Marketing/Sales and operations. Requires a Bachelor's in engineering or related field, 2+ years of management experience (or 10+ years in related work), and strong leadership, budgeting, and data-driven decision-making skills. On-site role based in Winona, MN.
Required Qualifications
- Bachelor's Degree in engineering or related field
- 2+ years of management experience or 10+ years related industry work experience
- 2+ years management experience and 5+ years working in telecommunication and technical operations
- 2+ years of budget development and management
- Ability to communicate effectively both orally and in writing
- Ability to create a proactive team environment and sustain employee morale
- Strong, team oriented interpersonal skills
- Strong business acumen with ability to develop and justify budgets
- Ability to make data driven decisions in a timely manner while managing projects
- Knowledge of staff development techniques and willingness to transparently share knowledge
- Interest in proactively working with and solving customer service trouble issues/concerns
- Proficient with Microsoft Office products: Excel, Word, PowerPoint
- Knowledge of modern telephone, internet and cable television technologies
- Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals
- Ability to obtain and maintain a valid driver's license
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