Technical Operations Support
$30,000–$35,000 year
On-siteBellville, Western Cape, South Africa
Bellville, Western Cape, South AfricaOn-siteFull Time$30,000–$35,000 yearSmall
Full TimeSmall
Job Summary
Monitor the global support board to assess incoming requests and determine resolution paths across Partner, Business, Technical, and Engineering teams. Execute SQL queries, produce data extracts, and validate imports while investigating complex technical issues and root causes before escalation. Ensure tickets progress without unattended delays by following up with stakeholders and leading customer communications throughout the support lifecycle. Perform approved operational database tasks to optimize workflows and reduce unnecessary engineering involvement.
Required Qualifications
- Demonstrated ability to investigate technical issues and perform root-cause analysis
- Experience in monitoring support boards, triaging technical tickets, and managing stakeholder communication
- Capability to analyse application behaviour, review audit logs, and inspect API requests and responses
- Sound judgement in evaluating technical problems and determining appropriate escalation paths
- Proficient in SQL
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