Technical Operations Specialist
$73,000–$85,000 year
On-siteWinnipeg, Manitoba, Canada
Job Summary
Resolve tickets and technical issues while providing quality service to internal customers across assigned tasks. Support users with product training and expertise, then log and track all support interactions in designated systems. Prioritize and escalate jobs to ensure timely resolution, while identifying trends through communication to develop documentation for recurring problems. Monitor system and data quality alerts proactively, investigating gaps and recommending refined alerting coverage. Assist with product development and testing to validate operational integrity, and drive improvements to existing workflows that reduce manual effort and risk.
Required Qualifications
- 3+ years experience in an operational/technical support environment
- Strong communication skills; verbal, spoken and written
- Strong customer-centric attitude is a must
- Diagnostic and analytical skills
- Strong computer literacy skills and understanding of terminology and functionality
- Ability to multitask and prioritize
- Ability to be proactive and able to take direction and establish ownership of projects
Desired Qualifications
- Technical Trade degree/diploma is beneficial
- Previous software or other technical training
- Previous operational team experience beneficial
- Previous product team experience is beneficial
- Prior help desk and ticketing systems is an asset
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