Technical Operations Specialist
Hybrid · Sydney, New South Wales, Australia
Job Summary
Technical Operations Specialist role based in Ultimo, NSW, Australia, reporting to the CTO. The role centers on platform support and issue resolution, data operations, and automation across cloud, networking and SaaS environments. Responsibilities include diagnosing issues across hardware, software, network and cloud layers; translating problems into well-scoped Jira tickets; performing data validation and reconciliation; writing SQL queries; working with APIs and AWS infrastructure; scripting to automate repetitive tasks; maintaining runbooks and documentation; and applying AI tools to accelerate troubleshooting, documentation, data analysis and ticket writing. The position emphasizes AI adoption, a collaborative small-team environment, and a hybrid in-office/work-from-office model with an in-office Sydney presence.
Required Qualifications
- Around 5+ years' experience in a technical operations, systems, IT or similar technology role
- Broad technology understanding spanning networking, operating systems, cloud and SaaS environments
- Proven ability to pick up an unfamiliar software platform, understand it deeply and start contributing quickly
- A structured troubleshooting approach — able to diagnose how data flows through a system, reproduce issues and isolate root cause
- Experience supporting internal teams using a software platform: how-to questions, bug triage, data validation and data operations
- Intermediate SQL query writing (joins, aggregation, filtering across tables), used practically for data validation and issue diagnosis
- Comfort working with APIs — making calls, reading documentation and interpreting JSON responses
- Working knowledge of AWS infrastructure (e.g. EC2, S3, IAM, VPC, CloudWatch)
- Scripting proficiency for automation and tooling (Bash and/or Python preferred)
- Clear written communication — documentation, runbooks and well-scoped tickets
- An active user of AI tools, with genuine curiosity about embedding AI into everyday workflows
- A self-starter who identifies problems, scopes them and drives resolution without close supervision
- Experience building AI-assisted automations, integrations or agent-based workflows
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