Technical Operations Manager
$96,000–$120,000 year
RemoteCanada
Job Summary
Own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review, ensuring data consistency and scalable workflows. Lead tool strategy and integration decisions for ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk while driving adoption of new processes. Partner directly with PDE leadership to shape organizational operations, resolve systemic data issues, and automate recurring activities using scripting and AI-assisted workflows. This individual contributor role manages systems and processes at scale within Pantheon's WebOps Platform, which powers over 300,000 sites for global customers including Google and the United Nations.
Required Qualifications
- 5–7 years in product operations or program management in a SaaS environment
- Track record of driving operational improvements at org scale
- Deep hands-on experience with a SDLC tools include Jira and ProductBoard
- Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity
- Proven ability to design and scale operational frameworks — not just follow them
- Builds playbooks, SOPs, and governance structures that hold up at org scale
- Hands-on experience with scripting or workflow automation
- Comfortable engaging with senior and executive stakeholders
- Produces clear, data-informed operational reporting for technical and non-technical audiences
- Operates with high autonomy
- Makes independent decisions within defined strategy and knows when to escalate
Desired Qualifications
- Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC
- Strong understanding of how data flows across product development artifacts
- Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use
- Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative
- Strong appetite for automation using scripting, tooling, and AI-assisted workflows
- Experience with or strong interest in Claude Code
- Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority
- Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking
- Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus
- Python or JavaScript a plus
- Claude Code or AI-assisted tooling experience highly valued
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