Technical Operations Lead

Own the support queue, enterprise escalations, and incident communication for health systems using Basalt. Stand up the first ticketing system, define intake and triage workflows, and reproduce customer bugs to close the loop. Walk admissions coordinators through workflows at shift start, pull evidence for SOC 2 controls in Drata, and write runbooks for future hires. Manage facility onboarding, internal help desk, and employee compliance with HR. This role expands from day-one support into operations, security tooling, and eventually leading a team. We build tools that help healthcare teams work faster and smarter, ensuring clinicians focus on patients while we handle care coordination.