Technical Operations Lead - AI Cloud Platform
HybridAthens, Attica, Greece
Job Summary
Lead platform operations and technical support for a large-scale private AI cloud platform, ensuring availability, performance, and service reliability. Own incident, problem, and change management processes while coordinating major incident response and technical escalations. Maintain operational procedures, runbooks, and support models; drive root cause analysis and continuous improvement initiatives. Monitor platform capacity, availability, and performance; coordinate maintenance activities, upgrades, and vendor support. Lead backup, restore, and disaster recovery testing. Ensure all activities comply with regulatory requirements and the Group Anti-Bribery and Corruption Policy. Support operational readiness for new services and capabilities. Requires 5+ years in infrastructure/cloud operations, 3+ years in a technical lead role, and experience with Linux, Kubernetes, and enterprise-scale platforms. Supports 24x7 operations and manages major incidents to meet SLAs.
Required Qualifications
- 5+ years of experience in infrastructure, cloud, or platform operations
- 3+ years in a technical lead or operations leadership role
- Experience operating enterprise-scale or mission-critical platforms
- Strong experience with Linux, Kubernetes, and private cloud environments
- Experience supporting 24x7 operations, managing major incidents, and meeting SLAs
- Experience with backup, disaster recovery, and business continuity practices
- Strong stakeholder management and vendor coordination skills
- Canonical OpenStack
- Canonical Kubernetes
- MAAS and Juju
- Ceph
- Ubuntu Server
- Prometheus and Grafana
- Elasticsearch, OpenSearch, or Loki
- Terraform and Ansible
- Azure DevOps or equivalent
- Keycloak, Vault, PAM, and SIEM solutions
- NVIDIA GPU infrastructure
Desired Qualifications
- Experience with AI or GPU platform operations
- Knowledge of Site Reliability Engineering (SRE) practices
- ITIL certification or equivalent practical experience
- Familiarity with ISO 27001 or ISO 22301
- Experience working in regulated environments
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