Technical Operations Engineer
$132,000–$155,000 year
On-siteAlameda, California, United States
Job Summary
Resolve complex hardware, software, and networking issues using Linux command-line tools, telemetry, and shell scripting to ensure mission success for Saildrone's autonomous surface vehicles. Own technical outcomes for assigned vehicles, including reliability, performance (SLIs/SLOs), and operational readiness, while leading deep-dive root cause analysis for field failures. Embed with Engineering design teams to provide feedback on system architecture and evaluate solutions via system integration testing. Deploy globally up to 30% of the time to lead vehicle preparation, troubleshooting, and mission execution, including oversight of third-party contractors. Participate in 24/7 on-call rotations for real-time troubleshooting of high-priority fleet incidents. Develop clear work instructions, process standards, and technical training to bridge the gap from prototype to scalable operation. Maintain appropriate records and inventories while adhering to strict safety and work standards.
Required Qualifications
- Bachelor's degree in engineering
- 2+ years of experience supporting complex embedded systems, robotics, or autonomous hardware in production or field environments
- Ability to independently interpret electrical diagrams/schematics and mechanical drawings to execute repairs and modifications
- Hands-on experience with serial and network protocols (CAN, RS-485, RS-232, SPI, I2C, and TCP/IP)
- Comfortable with Linux OS
- Ability to write/understand shell scripts for diagnostic tasks
- Ability to clearly communicate complex technical failures into clear narratives for cross-functional partners and executive leadership
- Physical Strength & Agility: Ability to lift/move up to 30 lbs. and maintain physical activity (bending, kneeling, standing) throughout a full shift
- Manual Precision: High manual dexterity and visual acuity for the safe operation of power tools and precision assembly and repairs
- Environmental Adaptability: Comfortable working in challenging settings, including confined spaces, heights, and working outdoors in variable weather conditions including high heat, cold, and wind
- Safety & PPE: Ability to work around industrial materials while strictly adhering to PPE requirements, including respirators and eye/ear protection as needed
- Travel: Must be willing and able to travel domestically and internationally up to 30% of the time, which includes renting and operating motor vehicles
- Schedule: Must be able to participate in the 24/7 on call rotation schedule
Desired Qualifications
- Bachelor's degree in engineering preferred
- experience with APIs is a plus
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