Technical Operations Engineer
$140,000–$170,000 year
On-site · New York City, New York, United States
Job Summary
The Technical Operations Engineer will be responsible for owning the reliability, security, and scalability of identity, endpoint, and IT infrastructure systems. Key responsibilities include triaging and resolving technical issues with a focus on automation, managing and troubleshooting macOS devices at scale, analyzing complex system failures, building documentation to elevate team capabilities, implementing compliance controls, and mentoring future IT team members. Required qualifications include significant IT operations experience, strong incident management skills, expertise in identity management, and proficiency in troubleshooting within the Apple ecosystem.
Required Qualifications
- 2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies
- Strong incident management skills including triage, root-cause analysis, and pattern recognition
- Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
- Self-directed with strong judgment on when to escalate versus resolve independently
- Expert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle
- Strong technical judgment and good taste across both software and hardware
- Motivated by building the operational foundation for a company defining a new category
- Comfortable with autonomy as an early technical operations hire and excited to shape how systems scale
Desired Qualifications
- Experience with identity management, single sign-on, and access control with Okta
- Advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM
- Multi-cloud support experience with AWS as primary and familiarity with GCP or Azure
- Network troubleshooting experience including DNS, VPNs, and routing
- Scripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations
- Experience with infrastructure as code and configuration management
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