Technical Operations Coordinator
$50,000–$60,000 year
On-siteCamp Hill, Pennsylvania, United States
Job Summary
Own hardware inventory end to end for the Primark account, managing orders, bills of materials, and RMA processes to ensure 100% on-time readiness. Coordinate inbound and outbound logistics with vendors and carriers while maintaining inventory accuracy through disciplined cycle counts and reconciliation. Support depot configuration, staging, and kitting for POS systems, payment devices, and network switches, performing first-line troubleshooting and escalating issues per defined thresholds. Partner with Field Services to schedule technicians for store deployments and infrastructure work, aligning assignments to skillset and capacity gaps. Maintain audit-ready documentation covering inventory, configuration builds, and field activity, and drive improvements to operational workflows. Work on-site in Camp Hill, PA, with up to 15% travel and occasional hours outside standard windows.
Required Qualifications
- 3-5 years of combined experience spanning hardware logistics or inventory management AND hands-on IT hardware configuration, staging, or deployment support
- Demonstrated hands-on experience configuring, staging, imaging, or troubleshooting endpoint hardware - POS terminals, payment devices (PEDs), network switches, and peripherals
- Working knowledge of IP connectivity fundamentals: addressing, switching, and basic network troubleshooting
- Proven ownership of inventory records, including BOMs, kitting, stock levels, cycle counts, and RMA tracking
- Experience coordinating or scheduling field technicians or third-party labor
- Advanced Excel (lookups, pivot tables) plus Word and Outlook
- Clear, professional written and verbal communication, with the ability to translate technical field issues into structured next steps
- High attention to detail and comfort in operational, process-driven environments
Desired Qualifications
- Experience supporting IT deployments in retail or other multi-site environments (new builds, refreshes, remodels)
- Prior work in a depot, staging, or configuration center environment
- Exposure to structured cabling projects
- Familiarity with ITSM or ticketing platforms and SLA reporting
- CompTIA A+ or Network+ certification
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