Technical Manager
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Support the restoration of network infrastructure and service operations to minimize business impact. Plan, coordinate, and report on incident remediation efforts while acting as the Point of Contact for major incidents. Manage Tier 1 and Tier 2 incident responses, communicate with the CBP Incident Manager, and ensure all incidents are resolved and closed. Provide recommendations for ongoing improvements to the Incident Management Process. This contingent role requires six plus years of senior networking experience and relevant certifications such as ITIL v3 or CCNA.
Required Qualifications
- Relevant certifications such as ITIL v3, CCNA, CCNP, CIM
- Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications
- A minimum of six (6) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
- Showcase leadership abilities by managing projects and teams
- Be proficient in project management and have knowledge of security and compliance issues
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