Technical Lead
HybridBengaluru, Karnataka, India
Job Summary
Own the end-to-end CDP solution architecture, technical design, and implementation strategy for customer and donor data solutions within the Salesforce Data Cloud space. Define and enforce architecture standards, design patterns, and integration principles across CDP solutions, including scalable data ingestion, identity resolution, and activation patterns spanning Salesforce and non-Salesforce platforms. Lead requirements discovery, translate business needs into solution designs and technical specifications, and provide hands-on technical leadership to developers throughout the delivery lifecycle. Govern integrations between Salesforce Data Cloud and external enterprise systems, oversee API-driven and batch integrations, and manage UAT strategy, defect triage, and go-live readiness. Ensure compliance with GxP, data privacy, and regulatory standards while maintaining comprehensive documentation and overseeing proactive monitoring, incident management, and root cause analysis for CDP environments. Act as a trusted technical advisor to stakeholders and product teams, influence adoption of customer and donor experience solutions, and define the technical product vision and roadmap aligned with business goals.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field
- 10+ years of experience in data platforms, solution architecture, or enterprise integration roles
- 2.5+ years of experience in Salesforce Data360/Data Cloud
- Strong experience designing and implementing enterprise data and integration architectures
- Hands-on experience with identity resolution, segmentation, and activation use cases
- Strong background in APIs, enterprise integrations, and data platforms
- Proven experience leading Agile delivery and UAT/validation activities
- Experience in regulated or life sciences environments
- Demonstrate ability to interpret and work with data (e.g., dashboards, reports, data quality concepts)
- Understanding of AI/ML fundamentals
- Strong problem-solving skills
- Ability to work under pressure
- Strong communication skills
- Ability to articulate and optimize design based on the value to the user and the business
- Ability to lead ideation sessions and workshops
Desired Qualifications
- Salesforce Data Cloud Accredited Professional certification
- Salesforce Marketing Cloud certification
- Experience with GxP systems, DevOps, CI/CD pipelines, and validation testing
- Exposure to Marketing Cloud Personalization, Loyalty Cloud, Agentforce, PowerBI, Databricks, or analytics platforms
- Salesforce Health Cloud experience
- Master's degree
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.