Technical Lead
On-siteCoimbatore, Tamil Nadu, India
Job Summary
Lead end-to-end ServiceNow implementation and enhancement projects by designing, developing, configuring, and customizing applications and modules. Manage workflows, integrations, scripting, and platform customizations while providing technical leadership and best practices for ServiceNow development. Lead a team of developers and support team members, ensuring platform performance, security, and scalability through code reviews and maintained development standards. Coordinate with cross-functional teams for project delivery, gather requirements from business stakeholders, and troubleshoot complex technical issues. Support deployment activities and production releases, preparing technical documentation and knowledge transfer sessions. Requires 10+ years of overall IT experience with at least 5+ years in ServiceNow, including expertise in ITSM, ITOM, CMDB, and scripting languages like JavaScript and Glide API.
Required Qualifications
- 10+ Years
- 10+ years of overall IT experience
- Minimum 5+ years of relevant experience in ServiceNow
- Experience in leading teams and managing client interactions
- Ability to work independently and drive project delivery
- Strong analytical and troubleshooting skills
- Strong experience in ServiceNow platform development and administration
- ITSM
- ITOM
- CMDB
- Incident Management
- Change Management
- Service Catalog
- Flow Designer
- IntegrationHub
- JavaScript
- Glide API
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Experience with REST/SOAP API integrations
- Hands-on experience in Service Portal and UI Builder
- Good understanding of Agile/Scrum methodology
- Strong leadership and stakeholder management skills
- Excellent communication and problem-solving abilities
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