TECHNICAL LEAD L1
On-site · Greater Noida, Uttar Pradesh, India
Job Summary
Technical Lead L1 responsible for overseeing Production Specialists’ daily performance, resolving technical escalations, and building technical capability. Duties include reviewing performance dashboards, guiding the team to improve parameters, documenting queries and resolutions, ensuring SLA compliance, preventing legal issues through process adherence, diagnosing and troubleshooting client queries, mentoring Production Specialists, organizing trainings, and delivering operational excellence while maintaining high customer service levels. Mandatory skills include CAD App and Customization Tools. Location is Greater Noida, India; role appears to be on-site with no remote option stated.
Required Qualifications
- Mandatory Skills: CAD App and Customization Tools
- Experience: 5-8 Years
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.