Technical Lead (Illinois)
RemoteUnited States
Job Summary
Own all technical aspects of your assigned territory, acting as the primary technical counterpart to Customer Success Managers and serving as a liaison to Engineering, EPT, and Sales. Learn laws, regulations, and equipment configurations for every customer, then develop high-level expertise to address complex issues, scope projects, and conduct full system simulation testing. Create and maintain template projects for election programming, synthesize customer feedback into development strategy, and document anomalies for hardware and software products. Provide oversight for UAT testing, lead knowledge transfer to team members, and train customers on testing and election day support activities. Build accurate estimates for technological implementation and identify opportunities for ongoing product sales while adapting to frequent changes in business needs.
Required Qualifications
- Willingness to learn knowledge necessary to advise EPT and election programming matters
- Ability to create and maintain template projects for all election types
- Ability to provide high level technical operational expertise capable of addressing complex customer issues
- Ability to fully understand all jurisdictional rules and processes
- Ability to conduct and direct jurisdiction specific full system election simulation testing
- Ability to produce detailed gap analyses and requirements specifications
- Ability to synthesize customer input and feedback into the overall development strategy
- Ability to document and report all anomalies and issues encountered for all hardware and software products
- Ability to conduct system and jurisdictional knowledge transfer to team members
- Ability to work with key stakeholders to develop estimates for technological implementation
- Ability to provide oversight and leadership to define the UAT testing strategy and plan
- Ability to work with customers to define election day ballot requirements
- Ability to support state level certification efforts of products
- Ability to participate as part of a team defining requirements, preparing and testing participating in state certification processes
- Ability to ensure accurate and timely equipment delivery and acceptance testing
- Ability to conduct customer training sessions on election products
- Ability to train customers and staff to conduct testing and election day support activities
- Ability to support the sales department in the implementation of the sales support and sales fulfillment processes
- Ability to build an understanding of customer needs and expectations
- Ability to identify opportunities for ongoing sales of products and services
- Ability to adapt to changes in the work environment, manage competing demands, deal with frequent changes, delays or unexpected events
- Willingness to undertake new responsibilities as business needs change
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