Technical Investigations Specialist- Life Science
$84,823–$110,584 year
On-siteSanta Ana, California, United States
Job Summary
Provide advanced technical support for bioprocessing product lines by resolving customer challenges, optimizing cell culture media applications, and leading cross-functional teams to drive solution implementation. Independently manage complex inquiries and CAPA investigations, ensuring compliance with global RA/QA requirements and timely resolution within established turnaround times. Analyze customer inquiry data in Salesforce using AI and machine learning tools to identify trends, automate workflows, and develop continuous improvement strategies for productivity and customer engagement. Create and maintain technical documentation, including FAQs and training materials, while utilizing Salesforce, ERP, QMS, and Power BI systems to support daily operations.
Required Qualifications
- PhD graduate from programs with strong emphasis on cell culture and bioprocess optimization, such as Bioprocess Engineering, Biotechnology, Chemical Engineering (bioprocess focus), or other relevant fields
- 0-3 Years of experience in bioprocess development and optimization roles through education or industry experience
- Hands-on experience with cell culture techniques, bioreactor operation, and process optimization in a bioproduction or cell culture media context
- Strong critical thinking, analytic, strategic and creative problem-solving skillset
- Ability to work collaboratively across technical and customer-facing teams
- Ability to obtain cooperation from other groups and lead cross functional teams
- Ability to organize complex information and generate clear, concise reports
- Excellent communication skills in writing and presenting
- Detail-oriented with a passion for continuous improvement and knowledge sharing
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Power BI and Enterprise Resource Planning (ERP) systems
- Ability to speak, read and write English proficiently
- Good oral and written communication skills
Desired Qualifications
- 0-3 years of experience in life sciences technical support or bioproduction customer service desired
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