Technical Implementation Consultant
$69,375–$104,063 year
On-siteAtlanta, Georgia, United States
Job Summary
Configure and implement OneTrust solutions across integrations, insights dashboards, and data discovery workflows. Own end-to-end technical implementation and support customer adoption from kick-off through go-live, while triaging escalated issues and managing project risks. Act as the customer advocate by relaying feedback to Product teams and steering the roadmap based on identified needs. Provide assurance on SaaS implementations and deliver custom SOW projects with minimal management intervention. Work closely with engineering, marketing, and sales to drive successful outcomes and improve platform efficiency.
Required Qualifications
- BA/BS OR MS in Computer Science, Electrical OR Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems
- 2-5 years of relevant experience in software development, professional services, solution engineering, technical consulting or an advanced degree in a relevant field
- Experience working with HTTP, SSO, SSL certificates, networking, and API integrations
- Experience working with HTML, CSS, JavaScript, and Python
- Familiarity with Jira/Atlassian Suite
- Exposure to other systems such as Salesforce Marketing Cloud, Adobe, Eloqua, and Marketo, ServiceNow
- Effective customer-facing relationship-building skills
- Proven success in and genuine enthusiasm for working directly with customer(s)
- Proven ability to engage across corporate functions (Sales, Professional Services, Support, Customer Success and Product Management)
- Previous end-to-end implementation experience, ideally on a SAAS platform/product
- Excellent verbal and written communication skills
- Ability to chair meetings or host webinars
- Strategic and critical thinking, problem-solving, and decision-making capabilities
- Ability to build relationships across stakeholders in marketing, sales, and engineering
- Proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
- Strong entrepreneurial skills to excel in a complex and rapidly evolving SAAS environment
- Working knowledge of implementation practices including configuration, testing, and deployment processes
- Willing to travel 10 – 20%
Desired Qualifications
- A coachable and organized individual with strong communication and critical thinking skills who can understand the needs of the clients and navigate them to success
- Able to work effectively both independently and as part of a collaborative team environment
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