Technical Escalation Analyst
$80,000–$120,000 year
Remote · Kansas City, Missouri, United States or New York City, New York, United States
Kansas City, Missouri, United States or New York City, New York, United StatesRemoteFull Time$80,000–$120,000 yearMid LevelNo RequirementMedium
Type
Full Time
Level
Mid Level
Education
No Requirement
Company size
Medium
Job Summary
Seeking a Technical Escalation Analyst to resolve complex technical issues and enhance customer satisfaction within a collaborative team at Menlo.
Required Qualifications
- Strong knowledge of end-user technical support
- Understanding of networking concepts and protocols: TCP/IP, DHCP, DNS
- 2 years experience in an MSP environment
Desired Qualifications
- Experience supporting web filtering
- Experience with network printing
- Experience with VoIP systems
- Experience with group licensing
- Experience with remote desktop support
- Experience with Google Workspace for Education
- Experience with device imaging
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