Technical Engagement Specialist
$80,000–$90,000 year
RemoteUnited States
Job Summary
Install, configure, and maintain integrations between customer telephony/audio, CAD systems, and GovWorx applications for emergency communications centers. Work directly with PSAP/ECC technical staff and vendors to ensure proper connectivity, data flow, and hardware setup for audio ingestion. Troubleshoot audio connections and network issues involving SIP and other streaming protocols. Collaborate with implementation teams to support smooth deployments and participate in an on-call rotation for after-hours, weekend, and holiday coverage. Travel up to 20% to customer sites for system installations, testing, and troubleshooting.
Required Qualifications
- U.S. citizen or authorized to work in the United States
- Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels
- Minimum 2 years of experience in IT, telecommunications, or systems engineering
- Familiarity with public safety and 9-1-1 center environments and terminology
- Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems)
- Proficient in Windows and/or Linux server environments, networking, and system configuration
- Excellent communication and customer service skills; able to work independently in high-pressure situations
- Willingness to travel up to 20% and participate in after-hours on-call rotation
Desired Qualifications
- Experience with logging recorders
- Familiarity with CAD, radio, or 911 telephony systems
- Prior experience with SaaS or cloud-based solutions
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