Technical Enablement Manager
$90,000–$115,000 year
RemoteUnited States
United StatesRemoteFull Time$90,000–$115,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Maintain Recast's Customer Enablement Program by reviewing strategy, crafting training content, and executing initiatives at scale across the growing customer base. Build and maintain a library of engaging curriculum while deploying an enablement platform to disseminate courses, and craft live webinars to reach thousands of users. Work cross-functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team, and invest learnings back into internal and external knowledge bases. Lead the evolution of enablement offerings to help customers utilize the Recast product suite fully.
Required Qualifications
- 3+ years' experience using ConfigMgr (SCCM), preferably using the Enterprise Right Click Tools
- 2+ years' experience using Microsoft Intune
- Experience crafting content and leading trainings for a technical audience
- Exceptional communication, instructional, and presentation skills with strong customer service
- Comfortable working in multiple platforms and mediums to most effectively deliver instructional content
- Highly accountable and self-motivated, comfortable owning projects from conception to follow-through while handling competing (and sometimes cross-functional) priorities
- Strong problem solving and critical thinking skills
Desired Qualifications
- Experience with customer enablement
- Experience working with external customers
- Experience in the SaaS industry
- Experience using enablement platforms (like Skilljar or Gainsight)
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