Technical Enablement & Documentation Specialist (Canada) (#2522)
$40,000–$40,000 year
RemoteCanada
Job Summary
Build structured product documentation aligned with releases, maintain integration libraries for CRM and APIs, and create enablement assets like walkthroughs, process maps, and FAQs. Deliver lightweight training through recorded sessions and live Q&A while converting support tickets into targeted training improvements. Develop decision trees and guided learning experiences to reduce ticket volume, structure content for AI assistants using modular knowledge blocks, and collaborate with product, support, and partner-facing teams to drive adoption. Located in Canada with 3–6 years in technical enablement, this role supports the support organization and go-to-market efforts.
Required Qualifications
- Located and can legally work in Canada
- 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
- Excellent communication skills and ability to explain technical concepts to non-technical audiences
- Experience working in Agile, fast-paced, customer-facing environments
- Experience with SaaS integrations and CRM systems
- Proficiency with Google and Microsoft Suite (PowerPoint/Slides)
Desired Qualifications
- Video editing skills (Adobe Suite, ScreenFlow, iMovie)
- Knowledge of LLMs and documentation management tools (Documentation 360, Zendesk)
- Familiarity with AI tools (Claude, Gemini)
- Strong technical understanding of APIs and integrations
- Ability to translate complexity into actionable guidance and strong ownership mindset
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