Technical Director IS Business Enablement, Client Experience
On-siteToronto, Ontario, Canada
Job Summary
Manage all aspects of technical delivery and relationship management across the Client Experience portfolio, serving as the primary IS technical subject matter expert and single point of contact between IS and business leadership. Align technology strategy and delivery with business objectives by collaborating with sales, service, relationship management, and marketing teams to deliver seamless client experiences. Lead strategic planning and implementation of new technologies, ensuring application availability, incident resolution, and development quality controls meet defined KPIs. Provide consultative leadership by educating internal stakeholders on evolving technologies and proactively shaping responsible AI capabilities while maintaining strong vendor relationships.
Required Qualifications
- Completed University Degree or equivalent work experience
- 7+ years of technical architecture and delivery experience
- Minimum 5 years of IT or Operations management experience in the Financial Industry
- Experience in Financial Services/Mutual Fund/Asset Management Industry
- Experience working with relevant and progressive technology stacks
- Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios
- Ability to translate business objectives into technology strategies and solutions
- Proven track record of enhancing, innovating and delivering technology solutions
- Excellent verbal, written and presentation skills
- Strong management, interpersonal and diplomatic skills
- Excellent Financial industry knowledge, especially for Transfer Agency services
- Proven knowledge of the development methodology with practical experience in the development life cycle
- Demonstrated team leadership skills
- Strategic planning skills and the ability to influence others
- Strong influencing and conflict resolution skills
- Current work authorization for Canada
Desired Qualifications
- Experience working with Information Security, Architecture, Infrastructure, Project Governance, Business Analysts, Quality Engineering
- Experience collaborating with other Technical Directors and technology leaders
- Ability to articulate and execute on leading edge technology solutions
- Enterprise thinker with ability to lead effectively at strategic and tactical levels
- Ability to maintain strong relationships with industry partners and technology vendors
- Ability to advocate for on-going improvement to the efficiency of FIC technology services
- Ability to further enhance business operations and services provided to clients
- Experience participating in IS division strategic planning and implementation of new technologies and modern solutions
- Experience working closely with Information Systems Directors & Managers and Business Partners
- Experience educating internal stakeholders on evolving technologies
- Experience ensuring availability of applications, incident tickets resolution, development quality controls, and meeting KPIs
- Experience leveraging the latest technology tools adopted in Fidelity
- Experience working closely with the Vice President of Artificial Intelligence
- Ability to proactively identify, shape and enable opportunities to apply responsible AI capabilities
- Ability to ensure AI use cases align with company standards, ethical principles, regulatory expectations and risk tolerance
- Experience developing a thorough understanding of divisions within their assigned portfolio
- Experience influencing outcomes, aligning stakeholders, and enabling effective collaboration across business and IS teams
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.