Technical Director - Customer Strategy Department, Platform Strategy Supervisory Department
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Create and manage development roadmaps for Points and Coupon products, leading cross-team problem solving to drive group-wide customer strategy and ecosystem growth. Serve as PM/PjM for cross-functional initiatives including system modernization and shared platforms, managing delivery progress from planning through release operations. Lead product work from requirements definition to implementation direction while improving development QCD, QA scope, and CI/CD processes. Collaborate with Web Directors on architecture and API design to optimize technology selection and development environments.
Required Qualifications
- Web production/development direction or development PJM/PMO (5+ years)
- Led and managed an end-to-end lifecycle: demand definition → requirements definition → design → QA → release
- Strong project management involving multiple stakeholders; capable of schedule control, quality assurance, and task prioritization
- User-side requirements definition plus business/customer understanding (internet services)
- Experience consolidating requirements/specifications close to business functions, either within business teams or business-adjacent development teams
- Experience collaborating with business/service planners, marketers, and UI/UX designers; able to translate business needs and user experience into concrete development requirements/specifications
- Understanding of product/system development and web system architecture
- Understand development processes (waterfall and/or agile) and able to lead process design, establishment, and improvement
- Hands-on implementation experience is not required, but you must be able to speak with engineers on equal footing across backend and frontend, and discuss technology choices, design direction, and scope
- Cross-functional delivery leadership (alignment × PM)
- Experience driving initiatives from planning through execution while managing dependencies and risks across diverse stakeholders (business, development, operations, security, etc.)
- Experience collaborating with global teams, including offshore development and multinational members
- Business outcome mindset (delivery that drives growth)
- Ownership mindset: not 'build and finish,' but accountable for performance metrics
Desired Qualifications
- Deeper technical understanding across backend and frontend enabling deeper discussions on design and development direction
- Mobile apps (Android/iOS), Web backend (PHP/Java), Web frontend (HTML/CSS/JS/React/Next.js), and other areas (rendering approaches, BFF design, etc.)
- Architecture and API specification design: able to lead collaboration with engineers from a design perspective
- Experience with large-scale web/apps and new feature development (high traffic, complex requirements, continuous improvement)
- Experience with member-only/login-required websites (auth, authorization, personal data handling)
- Proven results in agile/lean delivery with rapid hypothesis testing and KPI improvement
- Leadership/team management experience for leading directors and cross-functional teams
- Development environment improvement and technology selection experience to improve speed and quality
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