Technical Delivery Manager
On-siteBengaluru, Karnataka, India
Job Summary
Lead post-sales technical discovery sessions to define conversation workflows and bot personalities for bespoke voice agents. Collaborate with engineering teams to translate client requirements into technical specs for ASR, TTS, and LLM configurations, overseeing the end-to-end bot lifecycle from prompt engineering to production deployment. Act as the primary bridge between enterprise clients and internal YuOrch and YuCamp delivery teams, coordinating legal approvals, third-party integrations, and DevOps alignment for seamless omnichannel AI deployments. Monitor bot performance post-go-live, refine LLM accuracy based on real-world call data, and manage unit economics by tracking LLM costs and API usage. Utilize observability tools to proactively identify latency issues or telephony drops before client impact.
Required Qualifications
- Familiarity with LLMs
- Familiarity with ASR/TTS (e.g., Deepgram, Azure, ElevenLabs)
- Familiarity with VAD (Voice Activity Detection) logic
- Familiarity with SIP
- Familiarity with RTP
- Familiarity with CPaaS providers (e.g., Twilio, Vonage)
- Familiarity with omnichannel integrations (WhatsApp/SMS)
- Ability to manage multiple "bespoke" builds simultaneously without losing sight of the technical details
- Comfortable looking at call logs and audit reports to identify why a bot failed a specific intent or why latency spiked
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