Technical Delivery Manager
On-siteCopenhagen, Capital Region, Denmark
Job Summary
Conduct technical product enablement by acting as the authority on configuration and setup, translating client needs into scalable solutions while safeguarding standardized ways of working. Manage day-to-day team operations, including setting strategy, running 1-1s, and conducting performance reviews, while owning escalation for incidents and competing priorities. Guide Product Specialists through trade-offs and technical decisions, balancing hands-on product guidance with leadership to keep the team aligned and delivering value. Serve as a trusted point of contact for clients on product setup and an escalation partner for stakeholders across the business.
Required Qualifications
- Proven experience in a product specialist, technical project management, or product enablement role
- Deep knowledge of product configuration and setup
- Demonstrated ability to define and uphold a standardized product approach across multiple clients
- Confidence to decline or reshape out-of-scope requests
- People management experience
- Experience setting team strategy
- Experience running 1-1s
- Experience conducting performance reviews
- Experience owning incident escalation
- Experience managing competing priorities under pressure
- Strong stakeholder and client-facing communication skills
- Ability to explain technical decisions to both technical and non-technical audiences
- Adaptability to excel in a distributed, multicultural team setting
- Confident, detail-oriented, and decisive individual
- Ability to balance technical rigor with strong people skills
- Ability to hold a standard
- Ability to communicate the 'why' behind a decision
- Ability to bring a team along with you
Desired Qualifications
- Experience with CRM, Marketing Automation, or Personalization platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze)
- A track record of improving product adoption, onboarding, or enablement processes at scale
- Experience defining best practices, documentation, or governance frameworks for a product
- A background that combines individual technical contribution with team leadership
- Familiarity with working in an agency, consultancy, or technology Center of Excellence environment
- A leader in personalized customer experiences
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