Technical Delivery Manager
RemoteUnited States
Job Summary
Lead and scale the design, implementation, and ongoing operations of modern data platforms for multiple enterprise customers, ensuring reliable delivery and continuous improvement of their cloud data environments. Translate business and technical requirements into actionable Epics, Stories, and Tasks while driving process optimization, knowledge sharing, and the creation of reusable assets. Provide hands-on technical leadership during major incidents, coordinating root cause analysis and remediation across US and India teams. Act as a trusted advisor to senior client stakeholders to shape roadmaps for cloud data platforms and influence strategic decisions around data and analytics operations. Mentor architects, engineers, and operations team members to grow technical depth and delivery capabilities across large and complex environments.
Required Qualifications
- 5+ years of experience in technical management, IT architecture, customer relationship management, project management, and/or delivery management
- Experience ideally within data, analytics, or infrastructure operations
- Hands-on experience with at least one major cloud platform, specifically Amazon Web Services (AWS) or Microsoft Azure
- Technical knowledge deploying and managing modern cloud data technologies such as Snowflake, dbt, Fivetran, Airflow, Redshift, Matillion, Databricks, Azure Synapse, Qlik, StreamSets, NiFi, Cloudera, Coalesce, and EMR
- Background in IT operations, infrastructure, or production support, including managing modern data platforms or data warehouses for multiple customers of various sizes
- Experience leading technical operations teams through multiple large or complex projects, including backlog creation (Epics, Stories, Tasks), prioritization, and delegation
- Experience scoping and planning large-scale, complex technology infrastructure or modern data platform initiatives
- Demonstrated ownership of incident and escalation processes, including coordination among technical teams, end-users, and stakeholders through resolution, root cause analysis, and remediation
- Active daily use of AI coding tools (Cursor, GitHub Copilot, Claude, ChatGPT, or equivalent) with demonstrated judgment about when to trust, verify, and correct AI-generated output
- Ability to describe specific engineering tasks completed with AI assistance
- Experience delivering services for external or internal customers in a professional services, managed services, or similar client-facing environment
- Direct interaction with global customers and business partners
- Ability to interact confidently with Director and VP level stakeholders
- Guiding discussions, building relationships, and communicating complex technical information in accessible ways (written, verbal, and formal presentations)
- Proven experience coordinating across technical teams managing IT infrastructure services or modern data platforms for multiple customers concurrently
- Strong written and verbal communication skills in English
- Demonstrated ability to lead and collaborate with distributed, cross-functional teams across regions (e.g., US, LATAM, and/or India) and time zones
- Strong leadership skills with a professional track record of creating, challenging, and improving processes and procedures
- Highly organized, strategic thinker, and effective problem-solver who can manage multiple priorities and accounts simultaneously with minimal supervision
- Flexibility to work across time zones as needed to support global teams and customers
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience
- Degree preferred but not required
Desired Qualifications
- Experience managing IT or data operations/production support environments, including leading data warehouse, ML, or data engineering teams
- Experience working with cloud data platforms such as Snowflake, Databricks, and Azure Synapse in a multi-customer or managed services context
- Additional experience with tools such as Qlik, StreamSets, NiFi, Cloudera, or Coalesce
- Prior experience in a consulting, managed services, or MSP-style environment supporting multiple enterprise customers
- Prior experience working in global or remote teams and partnering across US, LATAM, and/or India
- Demonstrated passion and curiosity for learning new technologies and staying current with technology trends to inform business strategy
- Contributions to internal accelerators, process improvements, or knowledge sharing initiatives
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