Technical Delivery Manager
On-siteNew York City, New York, United States
Job Summary
Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery. Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period. Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections. Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction. Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience. Deliver technical training and guidance to customer teams on configuration, workflows, and best practices. Feed insights from delivery projects back to product and engineering to improve future implementations. This full-time, on-site role is based in New York.
Required Qualifications
- Proven experience in technical delivery, implementation, or a similar customer-facing technical role
- Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)
- Excellent project management skills with a structured, proactive approach to managing multiple parallel projects
- Able to translate technical concepts clearly for non-technical audiences
- Strong communicator who builds trusted relationships across customer and internal teams
- Comfortable working autonomously in a fast-paced, high-growth environment
- This is a full time, on-site position in New York
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