Technical Delegate
RemoteFrance
Job Summary
Execute field and remote missions to support dealerships and technical centers across Europe, diagnosing complex electrical and electronic faults while reducing vehicle downtime. Utilize OEM diagnostic tools to perform guided diagnostics, software updates, and parameterization, then interpret wiring diagrams and service manuals to define root causes and repair methods. Produce clear technical reports and incident summaries, coordinate multidisciplinary teams, and deliver on-the-job training to technicians. Feed lessons learned into knowledge bases and ensure safe working practices throughout diagnostics and repair support. Travel possible once a month to European supplier destination.
Required Qualifications
- Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance
- Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms
- Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets
- Prior exposure to technical documentation, case reporting, and technician coaching/training
- Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable)
- Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures)
- Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation
- Good command of written and spoken English
- Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI
- Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access
- Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification
- Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics)
- Strong technical writing: concise incident summaries, repair instructions, and knowledge articles
- Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent)
- Travel possible once a month to European supplier destination
Desired Qualifications
- European field support experience and multi-brand familiarity are a plus
- Additional European languages are advantageous
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